Salary Range – Depending on the depth of relevant experience
Work Authorisation – UK Work authorisation required (no visa sponsorship)
Experience – 2+ Year experience in Customer facing role of a digital product (operations or support) or a graduate degree in technology or finance
Background:
The business, founded August 2019, is a London based and product-led fintech with a bold ambition to create a platform that drives a forceful and lasting change in the way society manages money.
Aiming to hit the market with a new product ‘Claro’ in the next few months, Claro is a ‘Digital Financial Coach’ and community that empowers users to make smarter financial decisions every day. With the purpose of helping users develop a smart money mindset to achieve personal ambitions.
In order to achieve the current goals, the business is looking to hire 2 people in Customer Operations roles.
Role Description:
To deliver amazing customer support we are hiring for 2 enthusiastic and dedicated “Customer Operations Analysts”.
This is a unique opportunity to influence and get involved in a project from the outset, working with a team of highly talented creative professionals and making a lasting difference in the world of personal finance.
Key Responsibilities:
Your role will be very hands-on, providing excellent customer support and driving business critical operational work to support the business.
This will include:
Communicating with customers regarding queries and feedbacks, over channels like Live chat and emails
Supporting end to end customer experience model at each touchpoint to maintain clarity and consistency of the product, services, brand and experience
Listening to our customers to analyse and respond to trends in their feedback
Working cross-functionally with teams such as Engineering and Marketing to share customer feedback, developing internal and external practices to improve the customer experience
Key Skills and Experience:
Experience – 2+ Year experience in Customer facing role of a digital product (operations or support) or a graduate degree in technology or finance
Working with data using such tools as Spreadsheet
Excellent written and spoken English
Interpersonal skills
Good analytical and problem solving skills
Meticulous attention to detail
Basic understanding of technology and mobile applications
Interpersonal skills
Knowledge of SQL/Python/R or other coding language is a plus
Experience with customer support tools like Zendesk, intercom is a plus
What We Offer:
Maximum entrepreneurial freedom to build a market leading product
Opportunity to significantly influence the project as one of the early stage employees
Attractive salary and flexibility package based on experience
Working in one of the best co-working offices based in Central London
We welcome applications from everyone no matter your ethnicity, gender, age or sexuality. We are committed to creating a company as diverse and inclusive as possible.
Ready to drive a lasting change in the way society perceives finance? We are looking forward to meeting you!
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